FAQ

FrequentlyAsked Questions

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1. Package Tracking

Can I change the delivery address after the shipment is sent?

Address changes can be accommodated before the dispatch of your shipment. Please reach out to our customer service team immediately to assist you in making the necessary changes.

Does Dove Track deliver on weekends?

Select service areas provide deliveries Saturdays 8 a.m. to 9 p.m. and Sundays 8 a.m. to 9 p.m.

How do I track my Dove Trace package?

Please visit the tracking page on the website and enter your tracking number. After you enter your tracking number, please hit “Track Your Package” to see the latest status.

I don’t have a tracking number. What do I do?

Contact your retailer for tracking information. Your tracking number will begin with “C”, “D”, “1LS”, “LS”, “LX”, or “DT”.

I no longer want to receive my package. What can I do?

If you need further assistance, please Chat with an Assistant, to help create a ticket. Please note that you will need a valid tracking number. If the tracking says your package is out for delivery, you may leave a note on the door requesting that your package not be delivered.

My package is delayed, who can help?

If your package is delayed, we will work to deliver it safely and soon. If tracking only shows “LABEL CREATED, TRACKING DETAILS WILL BE AVAILABLE ONCE THE PACKAGE ARRIVES AT THE DOVE TRACK FACILITY,” this means Dove Track has not received your package for delivery. Generally, if your status has not changed in 3 business days, please contact your retailer for assistance. If you need further assistance, please Chat with an Assistant, to create a ticket. You will need a valid tracking number.

What do I do if my package is marked as delivered but I can’t find it?

If your package is marked as delivered, but you cannot locate it, please Chat with an Assistant, to help create a ticket. This will open an investigation for the package. Then, check your email for more information on the investigation process. If you have already submitted an inquiry and it has been more than 2 business days with no updates or package location, please contact your retailer for next steps and further assistance.

Where can I enter delivery instructions to my order?

If you have delivery instructions to add to your order, please Chat with an Assistant, to help create a ticket. Please note that you will need a valid tracking number. This is the best way to communicate instructions to our team and driver. Please note that if your package is out for delivery, the instructions may not be available until the next delivery attempt within 1-2 business days.

What does “attempted” mean? No one came to my house, and I was home all day.

If you have delivery instructions to add to your order, please Chat with an Assistant, to help create a ticket. Please note that you will need a valid tracking number. This is the best way to communicate instructions to our team and driver. Please note that if your package is out for delivery, the instructions may not be available until the next delivery attempt within 1-2 business days. If you’re disputing that a delivery attempt was made, we apologize. Please take a moment to check your “ship to” address on your retailer’s website to verify accuracy. If there are any corrections or additions, like delivery instructions or access codes, please Chat with an Assistant, to help create a ticket. Please note that you will need a valid tracking number. Your package should be attempted within 1-2 business days, as we are unable to make same-day reattempts.

When does DoveTrack deliver?

Packages to residences typically arrive between 8 a.m. and 9 p.m. in your local time zone on your scheduled date of delivery.

2. About DoveTrack

How does DoveTrack reduce delivery timeframes?

DoveTrack operates a hub-and-spoke network of more than 102 locations and 18 sort centers that are strategically located near some of the most populated cities in the world. This allows DoveTrack to complete deliveries within shorter delivery timeframes than national carriers.

Is DoveTrack hiring?

Yes! To find out about available positions, please visit our careers page.

What type of carrier is DoveTrack?

DoveTrack is an industry-leading last-mile carrier parcel carrier for retailers and direct-to-consumer brands.. Our delivery network spans Worldwide and reaches 70% of global population.

What does “last-mile delivery” mean?

There are many steps involved in the delivery process. The last mile of delivery (or the final mile) refers to the very last step in the delivery process, when a package leaves its final servicing facility and is delivered to its final destination (typically a residential or business address) by a carrier such as DoveTrack.

What is DoveTrack?

DoveTrack is a leading provider of same-day and next-day delivery services. DoveTrack partners with more than 7,000 independent contractors to make residential and business deliveries for some of the world’s largest retailers using an integrated hub-and-spoke delivery network.

Where does DoveTrack deliver?

We provide residential deliveries worldwide

Why do companies ship with DoveTrack?

Companies choose to ship with DoveTrack because we provide innovative, best-in-class delivery solutions to help retailers and shippers meet their customers’ expectations of fast, reliable last-mile delivery, while helping them save money, ensure capacity, and build flexibility within their supply chains. The DoveTrack hub-and-spoke delivery network reaches 70% of the world’s population and enhances shippers’ ability to meet growing demand in the consumer e-commerce delivery market.

3. Package Delivery Drivers

Can I contract with DoveTrack to deliver packages?

Yes! DoveTrack has many opportunities available for drivers who are not only passionate about delivering packages, but are excited about providing a fantastic customer experience. Our customers have high standards that they expect contractors to maintain, like carrying appropriate levels of vehicle insurance and having a satisfactory Motor Vehicle Report. They expect packages to be handled with care and depend on people like you to properly reflect their brand.

Think you have what it takes? Learn more about package delivery with DoveTrack.

What are the benefits of contracting with DoveTrack to provide transportation and delivery services as an independent contractor?

Contracting with DoveTrack allows you to grow your business using your vehicle(s) on your time. Click here to learn more.

What is required to partner with DoveTrack as an independent contractor to deliver packages?

DoveTrack partners with safe drivers who are committed to providing an excellent, professional, last-mile delivery experience. To begin the process of partnering as an independent contractor, you must be at least 21 years old, have a valid driver’s license, a vehicle, smartphone, vehicle registration, and insurance. To learn more about package delivery with DoveTrack, visit our driver page and fill out our form.